In our privacy policy (“policy”) we’ll explain what information we collect about you, how we process your personal data, what we use it for and how we store and protect it. Furthermore, the policy explains the rights that you have when we process your personal data.
1. Who are we (we’re the data controller)
We are the company responsible for the processing of your personal data in accordance with this policy which means that we are the data controller.
Here’s our contact information:
United Fintech Limited
Address: 5 St. Barnabas Street – SW1W 8PE London, England
Company registration number: 374 3512 00
Email: contact@unitedfintech.com
Telephone:+45 20 12 24 35[3]
To make the policy more user friendly we use “we”, “us”, “our” etc. to describe our group of companies consisting of United Fintech Limited, United Fintech Denmark ApS and United Fintech Americas, Inc. When we talk about our “website” we mean https://www.unitedfintech.com. When we refer to “you” we mean you as a user of our website or customer of our online services or products.
2. Our EU privacy contact
As we are a UK registered company, we have a dedicated EU representative. The contact details of our representative is:
3. When does the policy apply?
The policy is related to the information we collect and process about you when you visit or use our website (see section 1) and sign up to our online service via the website.
4. Links to other websites etc.
On our website, in our emails and on our social-media profiles, we may have links to other companies, apps or websites (“other websites”) that aren’t ours. This policy doesn’t cover how those other websites process your data and we therefore encourage you to read the privacy notices on the other websites you visit.
5. Why, what type of data, what legal basis and for long we process your data
Here is information about us: United Fintech enables banks and financial institutions to access innovative digital technologies by partnering with engineering-led fintech companies with proven capital markets products.
To give you a better understanding of why, what and for how long we process your data, we’ve divided our processing activities into areas describing the different purposes we process your data for.
Deliver our services & products.
As mentioned above, we enable banks and financial institutions to access innovative digital technologies by partnering with engineering-led fintech companies with proven capital markets products. So we process your data to deliver these services, products and platforms to you. This includes:
- Registering and identifying you as a customer/user,
- Creating your account and setting up your company’s profile,
- Logging and saving the actions you take when you use our website and platform, including your account, company profile and settings,
- Delivering the services and/or products as mentioned above,
- Handling payment transactions,
- Responding to your questions and providing you with customer service and support, including sending service related messages to you.
The data we process about you in that regard is:
Ordinary personal data:
- Your contact and account details, incl. your name, email, title, telephone number, address, country, the company you work for,
- Your requests and actions, e.g. sign-up and use of our website, when you accepted our terms & conditions and when you contacted us for support etc. If you email us, we’ll collect the content of your message,
- Information about what choices you made when you became a customer and how you use our service,
- The type of service / product you have bought and information about our delivery of our service / product to you,
- UX research, customer feedback etc.,
- Payment information, incl. billing address, credit or debit card details, and payment and purchase history,
- Other types of interactions you will have with us and our service, e.g user interviews, tests, customer feedback etc.
- Information required to comply with requirements of public or governmental authorities.
Sensitive personal data:
We don’t process sensitive personal data.
Here is the legal basis for our processing of your data:
- Your consent (GDPR Article 6.1.a)
- To perform our contract with you (GDPR Article 6.1.b)
- To pursue legitimate business interests of our own related to operating our website and providing our services to you, or to pursue the legitimate interests of third parties as long as your interests and fundamental rights do not override those interests (GDPR Article 6.1.f).
We will keep the data for as long as they are necessary for the purposes for which they are being processed and in accordance with our data retention policy. Special circumstances or legal requirements may entail that such periods may be shorter or longer, including for the purpose of complying with legal requirements for the erasure or keeping of data.
Marketing:
We process your data for marketing-related purposes, including
sending you newsletters and email marketing (if you’ve given consent),
- providing you with offers, sending you guides,
- tailoring our communication with you to accommodate your areas of interests and focus,
- sending you relevant promotions,
- If you sign up for an event, webinar etc. we’ll process your data in that regard.
The data we process about you in that regard is:
Ordinary personal data:
- Your contact and account details, incl. your name, email, title, telephone number, address and country.
- Purchase history and use of our services,
- What newsletters you signed up for, when you asked to receive email marketing and guides,
- What events, webinars, courses and other arrangements you signed up for, and if you provide feedback, the content of your feedback.
Sensitive personal data:
We don’t process sensitive personal data.
Here is the legal basis for our processing of your data:
- Your consent (GDPR Article 6.1.a)
- To pursue legitimate business interests of our own related to operating our website and providing our services to you, or to pursue the legitimate interests of third parties as long as your interests and fundamental rights do not override those interests (GDPR Article 6.1.f).
- We collect the data directly from you or via social media, e.g. Linkedin, for the purpose of carrying out the marketing activities.
We keep your data for as long as you are subscribing to our newsletters, email marketing etc. If you ask us to unsubscribe you, we will keep your data for a specific period after your request so we can show that we have dealt with your request and to make sure that you aren’t receiving the material. For the other types of information, we’ll keep such data for as long as the relevant activity is ongoing and for the period after that as outlined in our data retention policy. Regarding events, courses etc. we’ll keep your personal data as long as they are necessary for the purposes of the course or the event in question and for evaluating them.
Business- and product development:
We process your data to do data analysis, audits, developing new products and services, identifying usage trends, determining the effectiveness of our campaigns and operating and expanding our business activities.
The data we process about you in that regard is:
- Your contact and account details, incl. your name, email, title, telephone number, address, country, the company you work for,
- How you are using our products and services
- Purchase history, interest areas and use of our digital services,
- UX research, customer feedback etc.
Sensitive personal data:
We don’t process sensitive personal data.
Here is the legal basis for our processing of your data:
- Your consent (GDPR Article 6.1.a)
- To pursue legitimate business interests of our own related to operating our website and providing our services to you, or to pursue the legitimate interests of third parties as long as your interests and fundamental rights do not override those interests (GDPR Article 6.1.f).
We collect your data directly from you and we’ll keep such data for as long as we provide our services to you.
Statistics:
We process your data to compile statistics and analytics for the use of our website and to monitor and analyse usage and trends. The data we process about you in that regard is:
Ordinary personal data:
- When you visit our website, our servers may automatically log the standard data provided by your web browser. It includes your computer’s Internet Protocol (IP) address, your browser type and version, your user agent, the pages you visit, the time and date of your visit, the time spent on each page, and other details.
- Cookie information: We use cookies and similar technologies to collect additional website usage data and to operate our services.
- We receive information when you interact with our website, e.g. when you visit our website, log into your account and receive emails from us. This includes information such as your IP address, browser type, browser language, operating system, the referring web page, pages visited, location, device information etc.
Sensitive personal data:
We don’t process sensitive data.
We process your data on the following legal basis:
- Your consent (GDPR Article 6.1.a)
- To pursue legitimate business interests of our own related to operating our website and providing our services to you, or to pursue the legitimate interests of third parties as long as your interests and fundamental rights do not override those interests (GDPR Article 6.1.f).
Please read our cookie policy for more information about the data processors we use, the duration of the different cookies and the purposes for the processing of your data related to statistics. You can find our cookie policy here.
We collect the data directly from you and from the cookies and similar technologies.
Improve, optimise or modify the experience on our website and online service:
We process your data collected by your use of our website and online services and products to improve the user experience on our website and the services we offer. We use the data to operate our website, enhance the security of our website and services and its reliability and performance. We’ll also use the data to improve the content we show you, incl. determining what content is most helpful and how we can make the experience when visiting our website better.
You can read about the cookies we use on our website here.
The data we process about you in that regard is :
Ordinary personal data:
- When you visit our website, our servers may automatically log the standard data provided by your web browser. It includes your computer’s Internet Protocol (IP) address, your browser type and version, your user agent, the pages you visit, the time and date of your visit, the time spent on each page, and other details.
- Cookie information: We use cookies and similar technologies to collect additional website usage data and to operate our services.
- We receive information when you interact with our services, e.g. when you visit our websites, when you sign into your account, or when you interact with email subscriptions. This includes information such as your IP address, browser type, browser language, operating system, the referring web page, pages visited, location, device information etc.
Sensitive personal data:
We don’t process sensitive personal data.
Here is the legal basis for our processing of your data:
- Your consent (GDPR Article 6.1.a)
- To pursue legitimate business interests of our own related to operating our website and providing our services to you, or to pursue the legitimate interests of third parties as long as your interests and fundamental rights do not override those interests (GDPR Article 6.1.f).
We keep this data for as long as it is described in the cookie policy.
We collect your data from you and your use of cookies, our website and products.
Comply with legal obligations
Personal data is processed to comply with legal obligations and requirements, requests from public and governmental authorities, relevant industry standards and our internal policies, and protect our operations and our rights.
Here is the data we process:
- Your contact and account details, incl. your name, email, title, telephone number, address, country, the company you work for,
- The company you work for, incl. their domain, address and country
- Information required to comply with public and governmental authorities
- Purchase history and use of our digital services,
The data retention period will be based on national statutory requirements and we collect your data from you, your use of our products, services and platform and from government authorities etc.
6. Additional information
Some of the grounds for processing your data may overlap, so there may be several reasons which justify us processing your data. We may also use your data in other ways but we will inform you about these purposes when we collect your data.
If you would like more information about our legal basis for processing your data, feel free to contact us.
Please note that special circumstances or legal requirements may mean that such periods can be shorter or longer, depending on the purpose of complying with legal requirements for the erasure or keeping of information.
7. Keeping your personal data safe
We use reasonable organisational, technical and administrative measures to protect the personal data that we process about you.
However, the Internet is not a 100% secure environment which means we can’t guarantee the security of the data you transmit to us. Emails sent via the Internet might not be encrypted, so we advise you not to include any confidential or sensitive information in your emails to us.
8. Third parties and processors
8.1. Processors (companies helping us, e.g suppliers)
We use companies (processors) to help us, e.g. with payments, send out newsletters, run our website etc. When we use a processor we make sure that there is a legal agreement in place regarding how they will be handling data on our behalf. We’ll also make sure that they have appropriate security measures in place.
Here you can see which processors we are using. They are processing data on our behalf:
APPS People A/S
CloudTalk.io, Inc.
Cognism Limited
Boohead, Inc.
DocuSign, Inc.
Google, LLC (Google Analytics, Google Drive)
Hubspot, Inc.
Konsolidator A/S
Liidio Oy
Microsoft Corporation
Legal Monster ApS dba. Openli
Zapier, Inc.
Slack Technologies, Inc.
Read our cookie policy regarding the processors we use for those services.
8.2. United Fintech affiliates
United Fintech affiliates consist of the following companies:
NetDania Creation ApS
Hojbro Plads 10, 2nd floor
DK-1200 Copenhagen K, Denmark
Phone: +45 3698 0409
E-mail: info@netdania.net
Read the privacy policy of Netdania here.
TTMzero GmbH
Neuendorfstrasse 16D
16761 Hennigsdorf, Germany
Phone: +49 (0)30 57 70 21 598
E-mail: info@ttmzero.com
Read the privacy policy of TTMzero here.
FairXchange Limited
71-75 Shelton Street
London WC2H 9JQ, UK
Phone: +44 (0) 20 3865 8674
E-mail: info@fairxchange.co.uk
Read the privacy policy of FairXchange here.
Athena Investment Systems Inc
12 East 49th Street, 11th floor
New York, NY 10017
United States of America
Phone: +1 866 655 2663
E-mail: mgmt@athenasystems.com
Read the privacy policy of Athena Investment System here.
8.3. Third parties (e.g. partners)
We’ll share personal data with third parties, here is a list of companies that your data is shared with:
Facebook, Inc.
We do not otherwise share or supply personal information to third parties. We do not sell or rent your personal information to marketers or third parties.
Please note that in the event that we are involved in a bankruptcy, merger, acquisition, reorganisation, your information may be transferred as part of that transaction. This policy will continue to apply to your information also after the information has been transferred to the new entity.
9. Transfer to countries outside the EU/EEA
In some cases, we’ll transfer personal data to countries outside the EU/EEA. The transfers will take place on the basis of the following legal basis:
We’ll provide appropriate safeguards for the transfer by using
- “Model Contracts for the Transfer of Personal Data to Third Countries”, as published by the Commission of the European Union or international transfer agreements issued by the ICO,
- The country/countries has/have not been deemed by the Commission of the European Union to have an adequate level of protection of personal data. We will provide appropriate safeguards for the transfer,
- or any other contractual agreement approved by the competent authorities.
You can always get a copy of the contract by contacting us at contact@unitedfintech.com
10. Your rights
You have the following rights:
- Access and rectification: You have the right to ask us for copies of your personal data or ask us to rectify information you think is inaccurate. We are obligated to inform you whether or not we are processing personal information about you, the purpose of the processing, the categories of the personal information and any other available information as to the source of such data. There are some exemptions, which means you may not always receive all the information we process but as a main rule you can always contact us and ask for your information.
- Erasure: You can ask us to erase your personal information in certain circumstances.
- Withdrawal of consent: If processing of your personal data is based on your consent, you have the right to withdraw your consent at any time. Your withdrawal will not affect the lawfulness of the processing carried out before you withdraw your consent. You may withdraw your consent by sending an email to contact@unitedfintech.com
- Objection and restriction: You have the right to ask us to restrict the processing of your data and a similar right to object to processing. You may at any time object to our processing of the data concerning you. If your objection is justified, we’ll no longer process such information.
- Data portability: You have the right to receive your personal information in a structured, commonly used and machine-readable format (data portability).
- Marketing Purposes: Where your personal data is processed for direct marketing purposes, you have the right to object at any time to the processing of personal data about you for such marketing.
There may be conditions or limitations on these rights. It is therefore not certain e.g. you have the right of data portability in a specific case – this depends on the specific circumstances of the processing activity. You are always welcome to contact us and ask. The same goes for some of the other rights.
The data protection laws give us one month to respond to you, but we’ll try to respond sooner.
10.1. Complaints
If you wish to report an issue or if you feel that we haven’t addressed your concerns in a satisfactory manner, you may contact the Information Commissioner’s Office:
Website: https://ico.org.uk/
Contact details: https://ico.org.uk/global/contact-us/
10.2. Assistance and support
You can take steps to exercise your rights by using this email: privacy@unitedfintech.com
If you have questions about the policy, feel free to contact us by using the contact details in this policy.
11. How to unsubscribe to email marketing material?
If you have subscribed to our newsletters or asked to receive marketing material from us, you can always unsubscribe. In all these emails, we include an unsubscribe link and you can always click the link and easily unsubscribe.
You can also unsubscribe by sending us an email to contact@unitedfintech.com or by using the unsubscribe link in the footer of our newsletter.
12. Children and our Services
Our services and website are not directed to children, and you must be over 18 years old to use our services and website.
13. Questions
Please contact us if you have any questions about our policy.
14. Changes to this policy
Sometimes we need to make changes to this policy to reflect our current practises. We will take reasonable steps to let you know about changes via our website.
If you are a registered user, we will notify you via email if significant changes are being made to the policy using the email address you gave us when you signed up. If you continue to use our website or services after the notification, we will regard this as your acceptance of our privacy practises.
The policy was last updated on January 28, 2022.
